At Binck, you could assign different client groups to your clients to define which of your staff could view and manage each client. At Saxo, you’ll use houses and sub-houses (also called owners and sub-owners) to group your clients instead.
For example, your account’s overall hierarchy might look like the below:
As the above image shows, the overall IAM structure (red in the image) is always the top level. You’ll usually have at least 1 house (owner), which you can see in blue in the image. Houses will split up your structure depending on the type of business you have: advisory, discretionary, and/or model-managed. Under each house, you’ll find the associated end clients.
If you have different portfolio managers or advisors with one of the categories (e.g., multiple managers for discretionary clients under the discretionary owner or multiple advisors under the advisory owner), you can also create another layer with sub-houses (sub-owners). You can see an example of this in green in the image.
Setting up your structure
Requests for new sub-houses can be made by creating a case in SaxoPartnerConnect and selecting the subject (department), Configurations. Please note that you can only create new sub-houses when the portfolio manager or advisor can have at least 9 associated clients under them.
When requesting logins for your staff via ADL or BOL lists for different owner levels, please always specify in the Excel file* which owner ID the login should be created under.
- If the login is created for the top level (red in the image above), the user can view and manage all clients (for all houses and sub-houses).
- If the login is created at the house level (blue in the image above), the user can view and manage all clients under that specific house any sub-house underneath it.
In the image above, that means a user with a login created at the house 1 level can see the underlying yellow end clients, and a user with a login created at the house 2 level can see the 2 green houses and all end clients under both.
- If the login is created at the sub-house level (green in the image above), the user can only view and manage clients under that specific sub-house. In the image above, that means a user with a login created at the sub-house 1 level can only see the (orange) end clients under that single sub-house.
*Excel file requirements:
- One Excel file per owner ID is required, as ADL/BOL lists must be provided for each ID: top level, house, and sub-house.
- Make sure to list the relevant roles/permissions for your staff when filling out the Excel files.
- Always include all users that should receive and keep access in your Excel files. In other words, always include any existing users that should remain under the owner ID you are submitting an Excel file for, because any user NOT listed in the Excel file will have access revoked.
When onboarding new clients or moving existing clients within your structure, you must specify the owner ID of the house or sub-house under which the new client should be placed.
Always make sure to place clients at the lowest level. In other words, if you have sub-houses for a category (e.g., discretionary business), clients should be placed only under those sub-houses—no end client should be at the house level in this case. Clients should only be directly under a house if there are no existing sub-houses.