We have prepared a draft email which we encourage you to share with your end-customers ahead of migration. The email covers information on their new user ID, how to reset their new password, SaxoPortfolio and how to access the platform as well as the updated legal documentation. You can download the email in Dutch and French.
Also, we will send your end-customers an email with their new User ID and a link to the password reset flow. You view these emails here:
If your end-customers accidently did not receive or cannot find the email with their new User ID, then they can receive this via this link.