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  • About Saxo Bank

    • Who is Saxo Bank and do they hold a Dutch banking license?
    • When will BinckBank become Saxo Bank?
    • What is the credit rating of Saxo Bank?
    • How will BinckBank’s partnership with Saxo Bank impact me and my end-customers?
    • Will BinckBank still operate under a Dutch banking license?
    • Will my end-customers' assets still be protected by the Dutch deposit guarantee scheme?
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  • The migration to Saxo Bank

    • Why are my contact details different from my BinckBank accounts?
    • What do all of the different IDs or identifiers Saxo uses with my account mean?
    • Communication package for your end-customers
    • Important steps during the migration
    • What happens to my end-customers' accounts?
    • How will my end-customers’ positions and orders be transferred?
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  • After the migration to Saxo Bank

    • How do I onboard customers to Saxo Bank's platforms after the migration?
    • Contact between end-customers and Saxo Bank
    • Important changes in the deficit procedure, option trading and margin
    • Regulatory compliance: customer due diligence (CDD) reviews
    • How do I close an account?
    • Financial Transaction Tax (FTT) per country
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  • New platforms

    • Get to know the SaxoPartnerConnect platform
    • Get to know the SaxoPortfolio platform
    • General information
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  • Important documentation

    • AIFMD exemption statement
    • Documentation for Brokermodel
    • Terms and conditions and Client agreement of Tripatite Services
    • Documentation for end-customers
    • Investment Firm Manual Tripartite Services
    • Margin Requiring Products
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  • Deposit & withdraw money

    • Why can’t I withdraw money for my end clients in SaxoPartnerConnect?
    • Why is it not possible to transfer money from a bank account in another name?
    • In what circumstances can it take longer than two working days for my end-customer to receive money?
    • How long does it take for a money transfer to my Saxo Bank account to be processed?
    • How can a new account be registered for withdrawals?
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  • Pricing

    • What are the new price plans?
    • How will service fees or all-in fees be settled during and after the transition to the Saxo platform?
    • How will interest be settled during and after the transition to the Saxo platform?
    • Prices and valuations
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  • Connectivity and integration

    • EOD (End-Of-Day) files
    • Receive tailored multi-asset liquidity via a FIX API
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  • Webinars and platform tutorials

    • Platform tutorials
    • IAM webinars - archive
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  • Migration communication archive

    • 2022 11 01 GIRO models – option to postpone rebalancing scheduled for tomorrow – please revert (email notification from Saxo to GIRO users)
    • 2022 10 31 Migration to Saxo Bank – UPDATE (Email notification from Saxo to migration wave two independent asset managers)
    • 2022 27 10 Reminder - please review your GIRO models before rebalancing on 2 November (email notification from Saxo to GIRO users)
    • 2022 10 14 Migration: watch this week’s webinar recordings, onboarding procedures from next week and recap of key instructions (Email notification from Saxo to migration wave two independent asset managers)
    • 2022 10 13 Your models have been migrated from GIRO to Model Manager – please review by end October (email notification from Saxo to GIRO users)
    • 2022 10 05 Reminder: Migration to Saxo Bank and SaxoPartnerConnect end of October (Email notification from Saxo to migration wave two independent asset managers)
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